LEVEL 1 Support SPECIALIST
Location – Maumelle, AR
Job Title: Level 1 Support Specialist
Dept Lending Solutions
Reports to : LS System Admin
Level 1 Lending Solutions Support Specialist Description
Data Facts, Inc. has been a leader in the mortgage credit industry for almost 30 years, providing compliant and accurate credit files and credit products to our national clients for their mortgage needs.
Data Facts is seeking an individual that is energetic and ready to get things done, capable of multi-tasking in handling heavy phone calls and computer work and updating credit reports with accurate information and meeting daily deadlines. Strong communication skills are required, as well as a positive attitude. Strong trouble shooting skills and technical aptitude a must. Basic knowledge of Windows based trouble shooting including browsers. They should have customer service experience with a team player spirit – to add variety and flavor to our established team. Extras that Data Facts provides to our employees are more money applied to our medical premiums for major medical health insurance and quarterly pegs are given based on performance goals. Spanish bi-lingual is a plus. The applicant would be reporting the Lending Solutions System Admin. Recent high school graduates are encouraged to apply.
Assist customers with 1 Tier support issues including password, browser issues, minor system and integration issues.
Should be able to soundly walk a customer through step by step instructions.
Assist in system set-up requests and reporting
- Review credit files and update according to customer’s requests.
- Supplements may require three-way phone conference calling with borrower and creditor- daily.
- Organizational and computer skills are helpful to keep the work files moving and making deadlines.
- Strong verbal and written communication skills needed to provide proper timely statuses on files pending.
- Applying company training sessions & continued education webinars are required during employment.
Data Facts, Inc. provides company benefits that include quarterly bonus opportunities, a 401 (k) plan with Employer Match & Profit Sharing program. Comprehensive major medical health plans that include dental and vision benefits. Data Facts continues to be named as a Commercial Appeal Top Work Place since 2014.
At Data Facts Inc. we value the diversity of perspectives that result from a variety of life experiences: ethnicities, ages, sexual orientations, genders, and other factors. Ours is a winning culture where we work together as a team with a clear focus on common goals and where team members are able to grow, develop and contribute to their fullest. For Employment Consideration, please submit your resume to Julie@datafacts.com.